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Fifth course of the INDECOPI-UNCTAD/COMPAL School on Competition and Consumer Protection: consumer education and compliance campaigns in Latin America


22 - 26 May 2017
Escuela Nacional del INDECOPI
Lima
, Peru

In the framework of UNCTAD's COMPAL Programme, UNCTAD in partnership with the Peruvian competition and consumer protection agency (INDECOPI), is organising the fifth course of the INDECOPI-COMPAL School on consumer education and compliance campaigns in Latin America. This one week face-to-face course will bring together officials from over twelve Latin American beneficiary countries, and will be complemented by national replication in their home agencies.

UNCTAD's COMPAL Programme targets regional integration across competition and consumer protection matters among its members. One of the most successful member agencies, INDECOPI provides courses to its civil servants through its own national school. The INDECOPI-COMPAL School aims to provide officials at the operational level of its beneficiary countries with high quality training on issues of common interest. It aims at ensuring a multiplier effect through training of trainers and is also committed to permanent and continuous evaluation of its impact in fostering sustainable development.

The fifth course of the INDECOPI-COMPAL School will be devoted consumer education and compliance campaigns. The course will have two phases: a one week, face-to-face intensive training course from 22 to 26 May 2017 in Lima, and a distance learning phase to ensure replication of the course by participating officials in their home agencies.

Each beneficiary may send up to two officials. Participating countries are: Chile, Colombia Costa Rica, Dominican Republic, Ecuador, El Salvador, Nicaragua, Mexico, Panama, Paraguay, Peru and Uruguay.

The one week intensive course will be delivered by: Ms. Juliana Pereira, former National Secretary for Consumers of Brazil and currently Director for Client relations of the Qualicorp Group S.A; Mr. Bernardo Altamirano, fromer Federal Attorney for Consumer of Mexico and currently Director General of Better Business Bureau Mexico; and Ms. Rosario Arca and Mr Joaquín Bernat, serving experts of the Catalan Consumer Protection Agency.

The distance learning phase will be supervised by two national experts in consumer protection and pedagogy to ensure participants can replicate the course.

All participants will be expected to learn both theory and practice, share the experiences they have had in their home agencies and replicate the face-to-face course.

Expected outcomes include:

  • one week face-to-face course
  • all officials trained in the protection of financial consumers, with emphasis in Latin America
  • exchange of experiences
  • replication of course to follow suit

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Co-organizer(s):
INDECOPI, Peru
Sponsor / funding:
INDECOPI, Peru

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