The COMPAL Programme and the Costa Rican Consumer protection agency will hold a national workshop on e-commerce and alternative consumer dispute resolution.
The COMPAL II Programme has been supporting the upgrade of the competencies of the Costa Rican agency (DAC) concerning pressing issues, particularly: e-commerce and alternative consumer dispute settlement. DAC civil servants have previously undergone training workshops with the COMPAL programme but those did not cover these two issues. Costa Rica has been adopting new regulations in both fields and now needs to train its civil servants to enforce the law. This will also be an opportunity to share international best practices on the issues addressed.
The National Workshop on E-commerce and Alternative Consumer Dispute Resolution will enable DAC civil servants to: (i) share international best practices; (ii) train DAC official on these issues; (iii) ensure a uniform enforcement of the law; (iv) engage in
debate on the best ways to address the issues raised; (v) and engage the different agents within the State (judiciary, and executive plus media and the academy) in consumer protection
Expected outcome / Deliverables:
- participation of high level state officials (ministers, heads of consumer protection agencies) and a majority of DAC civil servants.
- all participants to be trained in recent developments in e-commerce and alternative dispute settlements resolution procedures for consumer disputes.
- engagement of the academic community in the work of DAC.
Participants: UNCTAD's COMPAL Programme, DAC officials, judiciary, media, academy.
· Hassan Qaqaya, Head of the Competition and Consumer Policies Branch, DITC
· Pierre Horna, Officer in Charge of the COMPAL Programme, Competition and Consumer Policies Branch, DITC
· Arnau Izaguerri, Legal Officer, COMPAL Programme, Competition and Consumer Policies Branch, DITC