unctad.org | UNCTAD's COMPAL Programme organizes the 7th International Consumer Protection Forum in Mendoza, Argentina
UNCTAD's COMPAL Programme organizes the 7th International Consumer Protection Forum in Mendoza, Argentina
19 - 20 September 2017
Intercontinental Hotel, Mendoza
Mendoza, Argentina

Key Issues

​Since 2011, UNCTAD's COMPAL Programme has been hosting the annual International Consumer Protection Forum, which has grown to be the major public forum on consumer protection issues in Latin America with over 300 participants. It aims to provide a space for policy makers and other relevant stakeholders such as businesses, consumer associations, academia, practitioners and the public at large to exchange views on current and future challenges and trends to the welfare of consumers.

Past editions have been hosted in Guayaquil, Lima, Santo Domingo, Bogotá, Cuzco and Guanacaste.
 
Consumer protection is a major means for achieving the Sustainable Development Goals, as an empowered consumer contributes to a more sustainable and inclusive development. For consumers to exercise their full potential, state and business policies need to be implemented.
 
In its resolution 70/186 of 22 December 2015 on Consumer Protection, the United Nations General Assembly recalled that "a robust legal and regulatory framework for consumer protection… serves an important public interest, contributing to economic dynamism and consumer welfare. The United Nations Guidelines for Consumer Protection add that " Businesses and their authorized agents should have due regard for the interests of consumers and responsibility for upholding consumer protection as an objective.”
 
Consumer protection not only contributes to sustainable and inclusive development, but also enhances the competitiveness of economies and businesses. Higher standards of protection encourage businesses to improve the goods and services they offer, being more competitive at national and international levels.
 
The seventh edition of the International Consumer Protection Forum will address the relationship between development, competitiveness and consumer protection in Latin America. It will analyze how to foster consumer confidence in regional markets and how to encourage citizen participation in the making and implementation of consumer protection policies. Consumer protection is a shared responsibility between governments, businesses and consumers, and their participation is essential to ensure a sustainable and inclusive development. In this context, the topics of sustainable consumption of food, fintech and crypto-currencies, as well as the protection of the tourist consumer will also be discussed.
 
Participants: Consumer Protection Agencies from Latin America, North America and the Caribbean Region and Europe Panelists:
 
• Francisco Cabrera, Ministro de Producción, Ministerio de Producción, Argentina
• Alfredo Cornejo, Gobernador de la Provincia de Mendoza, Argentina
• Fernando Blanco Muiño, Director Nacional de Defensa del Consumidor, Argentina
• Vera Weißflog, Jefa de División, Asuntos Internacionales del Consumidor, Ministerio Federal de Justicia y   Protección del Consumidor, Alemania
• Claudia Politanski, Vice-Presidenta, Banco Itaú
• Guillermo Valles, Ministerio de Relaciones Internacionales, Uruguay
• Esteban Greco, Presidente, Comisión Nacional de Defensa de la Competencia, Ministerio de Producción, Argentina
• Justin MacMullan, Director de Promoción, Consumers International
• Ivo Gagliuffi, Presidente, INDECOPI, Perú
• Jacobo Cohen Imach, Vicepresidente, Legales y Asuntos Públicos, Mercado Libre
• Bruno Miragem, Profesor, Universidade Federal do Rio Grande do Sul, Brasil
• Juan Pablo Lafosse, CEO, Almundo.com
• Ana Catarina Fonseca, Directora General, Dirección General del Consumidor, Portugal
• Claudia Sender, Vice-Presidenta para relaciones con clientes, LATAM
• Crisólogo Cáceres, Presidente, Asociación Peruana de Consumidores y Usuarios
• Cynthia Zapata, Directora de Apoyo al Consumidor, Costa Rica
• Antonino Serra, Global Programme Manager, Consumers International
• Carmen Ligia Valderrama, Docente investigadora, Universidad Externado de Colombia
• Mónica Lucero de Nofal, Directora, Dirección Provincial de Defensa del Consumidor de Mendoza, Argentina
• Tomas Pahl, Acting Director, Bureau of Consumer Protection, FTC
• William Taborda, Oficial asociado de sistemas de información, Programa COMPAL, UNCTAD
• María Lorena Méndez de Gustafson, Ministra Secretaria Ejecutiva, Secretaría de Defensa del Consumidor y el Usuario (Sedeco), Paraguay
• Bruno Lewicki, Director de Política Pública, AirBnB
• Anina del Castillo, Directora Proconsumidor, República Dominicana
• Guido Glikin, Gerente General, Despegar.com
• José Palmiotti, Defensor, Defensoría del Turista de la Ciudad Autónoma de Buenos Aires, Argentina
• Florencia Heredia, Estudiante, Universidad Católica de Salta
• Fernando Ríos Kissner, Creador del proyecto: heladera social, Tucumán
• Representante Carrefour
• Mercedes Nimo, Subsecretaria de Alimentos y Bebidas, Ministerio de Agroindustria, Argentina
• Marta González Vázquez, Diputada, Congreso de los Diputados, España
UNCTAD:
• Juan Luís Crucelegui, Chief of Capacity Building and Advisory Services, Competition and Consumer Policies Branch (CCPB)
• Arnau Izaguerri, Associate Legal Officer, COMPAL Programme, Competition and Consumer Policies Branch (CCPB)
• William Taborda, Associate Information Systems Officer, COMPAL Programme Competition and Consumer Policies Branch (CCPB)
• Valentina Rivas, Expert, COMPAL Programme, Competition and Consumer Policies Branch (CCPB)
Co-organized with:Dirección Nacional de Defensa del Consumidor
Sponsor / funding:UNCTAD/COMPAL and host country
Language(s):English; Spanish;
Contact:
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