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“The profusion of online offerings and e-commerce carry with them enormous benefits, but also the risk of harm,” said UNCTAD’s head of competition and consumer policies, Teresa Moreira … Defining the frontiers of consumer law as online horizons mushroom is challenging, especially for developing countries new to e-commerce … The issues to tackle are also big cross-border e-commerce, peer-to-peer transactions, data protection, trust, and digital literacy … “Consumer data is at the core of e-commerce

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COVID-19 crisis Accentuating the need to bridge the digital divides Consumers vs. COVID-19 For consumer confidence to pick up and people to trust e-commerce, more countries must have legal frameworks that adequately protect their citizens online … They include Thailand and Brazil, which have based their legislation on the European General Data Protection Regulation issued in 2018 – similar to Australia, New Zealand, Korea and South Africa …

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Though people increasingly buy online the goods they need and want – global e-commerce sales surged 13% to $29 billion in 2019 – most of the laws and regulations protecting us and our privacy were designed for an offline world … According to the 2018 survey CIGI-Ipsos Global Survey on Internet Security and Trust, two thirds of people believe social media platforms have too much power …

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UNCTAD and the Egyptian government come together to open a training centre for regional consumer protection officials … UNCTAD and Egypt’s Consumer Protection Agency have opened a Regional Training Centre for Consumer Protection in Cairo … The training centre will play an important role in helping officials in the region understand consumer protection issues, including product safety, risk assessments, e-commerce, financial services, tourism, misleading advertisements and others …

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Written by By Teresa Moreira, Head of Competition and Consumer Policies … An analysis by professional services firm PricewaterhouseCoopers revealed that, as of March 2019, Amazon held an over 90% share in five different product markets in the first quarter of 2018 … The first proposal aims to improve the means by which agencies can engage in cross-border cooperation in e-commerce to better enforce national laws and ensure that consumer rights are respected regardless of where the provider is located …