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VERSION:2.0
PRODID:unctad.org
BEGIN:VEVENT
UID:6a58f5e873e01
DTSTART:20211213T110000Z
SEQUENCE:0
TRANSP:OPAQUE
DTEND:20211213T120000Z
LOCATION:Online\, Switzerland
SUMMARY:Consumer trust in the digital economy: the case for online dispute 
 resolution
CLASS:PUBLIC
DESCRIPTION:UNCTAD’s Digital Trading Infrastructure and Online Dispute Re
 solution for Consumers project (DODR project) launches research on consume
 r trust in the digital economy.\n\nMany countries worldwide are encounteri
 ng a common set of challenges and opportunities in the digital economy. Gl
 obal e-commerce sales have been soaring over the past decade\, nearing $5 
 trillion in 2021 and projected to reach around $6.4 trillion by 2024.The o
 pportunities related to an unprecedented surge in global ecommerce contras
 ts with the challenges facing fragile consumer trust that lie beneath the 
 positive economic outlook\, which has been exposed by the pandemic as high
 lighted by UNCTAD back in April 2020.\n\nMeanwhile\, cross-border business
 -to-consumer trade and micro\, small and medium-sized enterprises still ho
 ld vast potentials that remain to be unlocked. To fully seize these opport
 unities and better protect consumers\, these challenges must be addressed.
  One crucial step in this process is to identify the ways in which consume
 r trust can be enhanced\, and how dispute resolution can help:\n\n•   
  Recognize\, promote and educate the importance of consumer trust and dis
 pute resolution in facilitating international trade and cross border e-eco
 mmerce. \n\n•    Encourage businesses to provide access to or implem
 ent effective online dispute resolution for consumers\, especially in deve
 loping countries.\n\n•    Participate in international dialogues to e
 xchange ideas on overcoming consumer trust challenges and share best pract
 ices on approaches to consumer online dispute resolution.\n\nThis event wi
 ll present the main findings of the UNCTAD research paper entitled “Cons
 umer trust in the digital economy: the case for online dispute resolution
 ” and will be followed by a round table to discuss and exchange on the e
 fforts and participation by governments\, businesses and civil society org
 anizations to reinvest in and recommit to international collaborations and
  multilateral cooperation in strengthening consumer trust in digital marke
 ts. This research is conducted in the framework of UNCTAD’s technical co
 operation project on “Delivering digital trading infrastructure and onli
 ne dispute resolution for consumers as means to improve international trad
 e and electronic commerce\,”  The DODR project is targeting Indonesia a
 nd Thailand\, with the support of China Silk Road Group and implemented by
  the Competition and Consumer Policies Branch.\n\n \n/project/delivering-
 digital-trading-infrastructure-and-online-dispute-resolution-consumers-mea
 ns\n\nView meeting on unctad.org\nhttps://unctad.org/meeting/consumer-trus
 t-digital-economy-case-online-dispute-resolution
DTSTAMP:20260716T151656Z
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