BEGIN:VCALENDAR
VERSION:2.0
PRODID:unctad.org
BEGIN:VEVENT
UID:6a58f60aeb7a8
DTSTART:20221025T070000Z
SEQUENCE:0
TRANSP:OPAQUE
DTEND:20221025T083000Z
LOCATION:Online\, 
SUMMARY:DODR Project Webinar: Consumer dispute resolution in Indonesia
CLASS:PUBLIC
DESCRIPTION:The United Nations Guidelines for Consumer Protection (General 
 Assembly resolution 70/186 of 22 December 2015) call for fair\, effective\
 , transparent and impartial mechanism to address consumer complaints\, inc
 luding for cross-border cases\, and require online consumers shall be prov
 ided no less protection than the one in other commercial forms.\n\nThe UNC
 TAD DODR Project aims to be the first step towards the implementation of o
 nline dispute resolution (ODR) for consumers in Indonesia and Thailand. It
  assesses beneficiaries’ needs\, benchmarks international best practices
 \, strengthens local capacities and uses emerging technologies like block 
 chain and artificial intelligence to leapfrog development stages and deliv
 er ODR. \n\nODR is an effective mechanism to provide consumer access to j
 ustice and redress for resolving disputes facilitated by the use of electr
 onic communications and other information and communications technology. O
 DR has been on the rise as a mean to boost consumer trust in electronic co
 mmerce\, including cross-border commerce.\n\nThe DODR project is finalizin
 g a report on national framework for consumer complaints handling and disp
 ute resolution in Indonesia that states the need for a full-fledged nation
 al consumer ODR platform. The full cooperation of various stakeholders\, i
 ncluding government ministries and non-government consumer and CDR bodies\
 , is crucial for the success of a consumer ODR platform. A single access c
 hannel for consumers to lodge their complaints or disputes is recommended 
 to facilitate consumers´ access. The report launch will help fostering co
 operation bridges among national stakeholders involved in the Indonesian c
 onsumer complaints and dispute resolution system and will also help increa
 sing Indonesian business and consumer groups’ awareness of the importanc
 e of consumer protection and consumer dispute resolution.\nhttps://unctad.
 org/project/delivering-digital-trading-infrastructure-and-online-dispute-r
 esolution-consumers-means\n\nView meeting on unctad.org\nhttps://unctad.or
 g/meeting/dodr-project-webinar-consumer-dispute-resolution-indonesia
DTSTAMP:20260716T151730Z
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