UNCTAD / ISO-COPOLCO / Consumers International Joint Webinar - Using standards as a tool for consumer protection

The speakers from the ISO Committee on Consumer Policy (ISO/COPOLCO) briefly introduced COPOLCO’s work on standards and consumer protection; and provided examples of cases and good practices. The CI representative explained some of the standards related to e-commerce, which are developed or currently being developed by ISO at the behest of  ISO/COPOLCO and can benefit consumers. Representatives from a national standards institute and an NGO working in this field provided practical experiences on how standards bodies and civil society work with consumer agencies.

The event brought together standards experts and consumer agencies’ representatives to inform both communities about the work of COPOLCO and the standards it promotes.