In its resolution 70/186 on Consumer Protection of 22 December 2015, the United Nations General Assembly believed that a robust legal and regulatory framework for consumer protection serves an important public interest, contributes to economic dynamism and consumer welfare.
In its Agreed Conclusions (TD/B/CI/CLP/4) the First session of the Intergovernmental group of experts on consumer protection law and policy of 17 and 18 October 2016 requested the UNCTAD secretariat to prepare a study on the legal and institutional framework on consumer protection. The goal of this study is to provide an updated and comprehensive picture of consumer protection worldwide, to identify trends and benchmarks as well as challenges and to inform discussions on future work.
Designation of a consumer protection contact point
Constitutions containing a provision on consumer protection
Specific law(s) on consumer protection
Main consumer protection authority/agency
Law/decree for main consumer protection authority/agency
Non-governmental consumer organizations/associations
Cross-border cooperation on enforcement
Information and education initiatives
Research and analysis on consumer protection
Cross-border out-of-court alternative consumer dispute resolution
Initiatives for vulnerable and disadvantaged consumers
Dotted line represents approximately the Line of Control in Jammu and Kashmir agreed upon by India and Pakistan. The final status of Jammu and Kashmir has not yet been agreed upon by the parties.