World consumer protection map

In its resolution 70/186 on Consumer Protection of 22 December 2015, the United Nations General Assembly believed that a robust legal and regulatory framework for consumer protection serves an important public interest, contributes to economic dynamism and consumer welfare.

In its Agreed Conclusions (TD/B/CI/CLP/4) the First session of the Intergovernmental group of experts on consumer protection law and policy of 17 and 18 October 2016 requested the UNCTAD secretariat to prepare a study on the legal and institutional framework on consumer protection. The goal of this study is to provide an updated and comprehensive picture of consumer protection worldwide, to identify trends and benchmarks as well as challenges and to inform discussions on future work.

Here are the questions asked with the answer by Yes or No in the map below

Designation of a consumer protection contact point

Constitutions containing a provision on consumer protection

Specific law(s) on consumer protection

Main consumer protection authority/agency

Law/decree for main consumer protection authority/agency

Non-governmental consumer organizations/associations

Cross-border cooperation on enforcement

Information and education initiatives

Research and analysis on consumer protection

Cross-border out-of-court alternative consumer dispute resolution

Initiatives for vulnerable and disadvantaged consumers

The designations employed and the presentation of material on this map do not imply the expression of any opinion whatsoever on the part of the Secretariat of the United Nations and/or on the part of the countries mentioned on it, concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. (ST/AI/189/Add.25/Rev.1) The information shown is this map is for information purposes only and should be not be considered as any form of endorsement by the United Nations and does not create any legal rights or obligations for any Member State or any of the organs thereof.
Dotted line represents approximately the Line of Control in Jammu and Kashmir agreed upon by India and Pakistan. The final status of Jammu and Kashmir has not yet been agreed upon by the parties.

Answers per country

Complete answers to the UNCTAD questionaire on World Consumer Protection Map