In the framework of UNCTAD's COMPAL Programme, UNCTAD in partnership with the Peruvian competition and consumer protection agency (INDECOPI), is organizing the seventh course of the INDECOPI-COMPAL School on consumer alternative dispute resolution in Latin America. This one week face-to-face course will bring together policy-makers and case handlers from over eleven Latin American beneficiary countries, and will be complemented by national replication in their home agencies.
UNCTAD's COMPAL Programme targets regional integration across competition and consumer protection matters among its members. One of the most successful member agencies, INDECOPI provides courses to its civil servants through its own national school. The INDECOPI-COMPAL School aims to provide officials at the operational level of its beneficiary countries with high quality training on issues of common interest. It aims at ensuring a multiplier effect through training of trainers and is also committed to permanent and continuous evaluation of its impact in fostering sustainable development.
The seventh course of the INDECOPI-COMPAL School will be devoted to alternative consumer dispute resolution in Latin America. The course will have two phases: a one week, face-to-face intensive training course from 23 to 26 April 2018 in Lima, and a distance learning phase to ensure replication of the course by participating officials in their home agencies.
Each beneficiary may send up to two officials. Participating countries are: Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, El Salvador, Nicaragua, Mexico, Panama, Paraguay, and Peru.
The one week intensive course will be delivered by: Mr. Arnau Izaguerri, Associate legal officer at UNCTAD’s Competition and Consumer Policies Branch; Mr. Rafael Gómez, Director General of Services at Mexico’s Federal Attorney for Consumers; and Mr. Jorge Carvalho, Professor of consumer dispute resolution at Universidade Nova of Lisbon.
The distance learning phase will be supervised by two national experts in consumer protection and pedagogy to ensure participants can replicate the course.
All participants will be expected to learn both theory and practice, share the experiences they have had in their home agencies and replicate the face-to-face course.
