The primary purpose of this publication is to be useful to SMEs in developing andleast developed countries willing to sell business process services to organizations inthe developed world. However, this publication could indirectly be useful to any largeor small organization from either the public or the private sector.
While the focus of this publication is on the interests of SMEs in developing countries,it also takes a detailed look at buyers of outsourcing services located in developedcountries. The rationale is that it is essential for service providers to gain an intimateunderstanding of their clients´ behaviours and motivations.
The publication presents case studies to illustrate how SMEs in developing cansuccessfully provide business process services to organizations and internationalcompanies in the developed world.
The publication draws primarily on the author’s nearly 10 years of practicalexperience and the many interviews with companies in developed, developing andleast developed countries. Secondary sources are used to supplement and supportthe experiences of the author.
This manual can be seen as an extension of the publication: "Use of the Internet for Efficient International Trade: A Guide for SME Managers" (UNCTAD/SDTE/TIB/2003/3).
